Use case
An AI receptionist for the calls your front desk can't take
Callers ring your line, pick an option on the IVR and talk to the AI agent. It answers the common questions from your script, notes down the enquiry and transfers the call to a person when the caller needs one.
- AI agentनमस्ते, Sunrise Academy में आपका स्वागत है। मैं यहाँ की AI assistant Neha बोल रही हूँ। बताइए, मैं आपकी क्या मदद कर सकती हूँ?Hello, welcome to Sunrise Academy. I'm Neha, the AI assistant here. How can I help you?
- CallerClass six के admission के बारे में पूछना था। अभी admission चल रहे हैं?I wanted to ask about Class 6 admission. Are admissions open now?
- AI agentजी, admissions अभी open हैं और entrance test हर शनिवार को होता है। बच्चे का नाम क्या है?Yes, admissions are open and the entrance test is held every Saturday. What is the child's name?
- Callerउसका नाम Aarav है।His name is Aarav.
- AI agentआप किस area में रहते हैं, ताकि मैं school bus के route के बारे में बता सकूँ?Which area do you live in, so I can tell you about the school bus route?
- CallerShastri Nagar में। और fees कितनी है?Shastri Nagar. And what are the fees?
- AI agentजी, उस route पर bus आती है। Fees की पूरी details हमारे admission counsellor देंगे। क्या मैं अभी आपकी call उनसे connect कर दूँ?Yes, the bus covers that route. Our admission counsellor will give you the full fee details. Shall I connect your call to them now?
- Callerहाँ, कर दीजिए।Yes, please.
Missed inbound calls are leads you already paid for
An inbound call is usually someone who saw an ad, a hoarding or a listing and wants an answer now. When the front desk is on another call, or at lunch, the phone rings out and the caller tries the next number.
Most of these calls ask the same things: fees, timings, location, availability, documents needed. Your staff answer them over and over, and still miss the calls that come in together.
An AI agent on the IVR takes those calls, answers the routine questions and records who called and what they wanted, so your team spends its time on the callers who need a person.
On the call
What the agent does, step by step
- 1
The caller dials in
Your Telleo IVR plays its menu. The option you choose for enquiries hands the caller to the AI agent.
- 2
Greet and listen
The agent greets the caller with a greeting that suits the time of day, and asks how it can help.
- 3
Answer from your script
Fees, timings, location, availability, documents: whatever you put in the script. For anything outside it, the script tells the agent to offer a person.
- 4
Capture the enquiry
It asks the questions in your script one at a time: name, what they need, preferred branch, a good time for a call back.
- 5
Transfer when needed
If the caller wants a person, the agent says a short bridge line and transfers the call live to your handoff number.
- 6
Leave a record
Every call is transcribed (and recorded, with recording on for your line), with a disposition, a summary and the captured answers.
Into your CRM
What it captures on every call
- Caller's name
- What they called about
- Specific need: course, property, appointment, product
- Preferred branch or area
- Best time for a call back
- Whether a transfer was attempted and whether it connected
After the call
What happens next
| When | Then |
|---|---|
| Question answered, nothing more needed | The enquiry is saved with your disposition and a short summary on the call record. |
| The caller wants a person | Live transfer to your handoff number, after a short bridge line. |
| The transfer is not picked up | The enquiry, summary and transcript are already on the call record, so your team can call back. Keep handoff numbers staffed: the health report only flags a transfer that could not be set up, not one nobody answered. |
| The caller asks for a call back | Saved as a callback request, with what they said in the transcript, and assigned to your team if Callback is on your assign list. Switch on inbound lead capture so callers who are not yet leads can be assigned too. |
| The caller wants a visit or appointment | If a specific day and time are agreed, the meeting is booked on your booking page. |
Set it up
- Set the agent's direction to inbound (or both) and write a greeting that names your business.
- Put your common answers in the script: fees, timings, address, documents, availability.
- Set up the IVR on your Telleo line and point the enquiry option at the AI agent.
- Add handoff numbers for transfers, and keep them staffed during the hours the IVR sends callers to the AI.
- Add extraction questions and dispositions for your enquiry types, and assign callbacks to a person.
- Add a booking page if callers should be able to book a visit or appointment.
What to measure
- Calls handled by the AI agent ÷ calls routed to it by the IVR
- Transfer rate, and the share of transfers that connected
- Enquiries captured with a name and a need ÷ calls answered
- Time from a callback request to your team's call back
- Top questions callers ask, from the summaries, to improve the script
Where teams use it most
Questions about ai receptionist
Does it replace my IVR?+
It doesn't plug into your current IVR. The agent is reached through an IVR menu option on a Telleo number, and it can transfer the caller to a person when needed., and the agent can transfer the call to a person when needed.
Can it answer on my existing business number?+
The AI agent is reached through the IVR on Telleo's lines. How your current number connects to it depends on your present telephony, so we work that out with you during setup.
What if the caller asks something that isn't in the script?+
Put the questions you get most often in the script, and tell the agent to offer a person for anything else. Every call is transcribed and analysed, including the questions callers asked, so you can find the gaps and add answers.
Can it book appointments on inbound calls?+
Yes. Give the agent a booking page. When the caller agrees a specific day and time, the meeting is booked there after the call.
Are inbound calls recorded?+
Yes. Every call is transcribed, and recorded when recording is switched on for your line.
Which languages can callers use?+
Set the agent to Hindi, English or Hinglish, all in production. A Hinglish agent suits callers who mix the two, which is common on Indian phone calls. Other Indian languages are set up with you on request.
Hear it on a real phone call.
Book a 20-minute demo and we'll build a first agent around your script, or ring our test line and talk to one right now.