Call intelligence
Every sales call, summarised, scored and coached. Human or AI.
Call with Anjali Verma · 6m 12s
Human call · rep: Karan · Hinglish
Two-line update
Interested in the weekend batch; worried about fees. Next: send the instalment plan and call back Saturday.
Objections
Fees · not handled
Travel time · handled
Sentiment · talk ratio
Neutral → positive
Rep 64% · lead 36%
Rep score against your rubric
- Rapport8/10
- Needs discovery6/10
- Objection handling5/10
- Next step secured9/10
Coaching tip
Ask about budget before quoting fees. The lead raised cost twice before you asked what they expected.
On every call
What you get without listening to a minute.
What the call was for
The inferred goal and call type: sales outreach, follow-up, demo booking, payment, support.
Action items
Each with an owner (rep or lead), a due hint and a priority.
Objections
Every objection raised, whether it was handled, and how.
Sentiment
For the lead and the rep, and whether it improved, stayed flat or declined.
Two scores
How well the rep advanced the goal, and how the call landed for the lead, with conversion likelihood.
Coaching
Specific tips, talk ratio, and verbatim highlights worth sharing with the team.
Plus a summary, key topics, the questions the lead asked, commitments made, risk flags, a next best action and a two-line update on the call log row.
Your team's calls
The same analysis for the calls your people make.
Telleo was built for Indian sales floors, where a call starts in English, moves to Hindi and closes in Hinglish. Your team's calls get the same analysis as the AI's.
- Click-to-call calls on Telleo, Exotel or Airtel IQ are picked up when the recording lands.
- Calls made on personal phones or elsewhere can be uploaded against the lead.
- Short or unconnected calls can be skipped, so you only pay for real conversations.
AI calls
Analysed free
Click-to-call
Telleo, Exotel, Airtel IQ
Uploads
Any recording
Team view
See the whole floor, not one call at a time.
Roll-ups per rep and per team: calls analysed, average scores, outcomes and sentiment, and a leaderboard. A sales head sees their own reporting line, not the whole company.
Use it for the weekly review: sort by the lowest objection-handling score, open three calls, share the coaching tips.
| Rep | Calls | Rep score | Positive |
|---|---|---|---|
| Neha | 142 | 7.8 | 46% |
| Karan | 128 | 6.4 | 38% |
| Aditi | 97 | 8.2 | 51% |
| Rohit | 88 | 5.9 | 29% |
Illustrative data.
Your rubric
Score reps on what matters to you.
The default rubric covers rapport, needs discovery, objection handling and securing a next step. Change the qualities, add a hint about what your calls are for, and every analysis follows it.
Rubric settings
Objective hint: book a campus visit within 7 days.
Minimum call length for analysis: 20 seconds · connected calls only
Frequently asked questions
What does call intelligence cost?+
It is included at no extra charge on AI calls that are recorded and at least 20 seconds long. For your team's human calls it is billed per minute of recording analysed, and only when the analysis succeeds.
Which calls can it analyse?+
Telleo AI calls, your team's click-to-call calls on Telleo, Exotel or Airtel IQ, and recordings of calls made anywhere else, which you can upload against the lead.
Does it understand Hindi and Hinglish?+
Yes. Calls are transcribed in Hindi, English or a mix, including callers who switch languages mid-sentence, and the analysis reads the whole conversation.
Can we change what reps are scored on?+
Yes. The default rubric is rapport, needs discovery, objection handling and next step secured. You can change the qualities and add a hint about what your calls are meant to achieve.
Who can see the analysis?+
In the team view, a sales head sees only their own reporting line. Per-call analysis and transcripts are not restricted per role, so give call-log access only to people who should read calls.
Does it identify who is speaking?+
It infers the rep and the lead from what is said; there is no separate voice-based speaker separation yet. For two-person sales calls this is usually clear.
Hear it on a real phone call.
Book a 20-minute demo and we'll build a first agent around your script, or ring our test line and talk to one right now.