AI voice agents
AI voice agents that make the calls your team can't get to.
Priya · AI agent for Sunrise Academy
Outbound · new enquiry, called in 58 s
Captured to CRM
- Classlistening…
- Batchlistening…
- Demo classlistening…
After the call
Outcome appears when the call ends.
Illustrative calls with fictional businesses. Hindi lines shown with an English gloss.
Outbound
Three ways to start a call.
Most teams use all three. The agent, script and outcome rules are the same whichever way the call starts.
- From a workflow. A new Meta, Google or website lead arrives and Telleo calls it in about 60 seconds. Or call after a missed payment, a form left half-done, or a demo tomorrow.
- As a campaign. Upload a list or pick a segment, and the agent works through it inside the hours you choose.
- With one click. A rep clicks “call with AI” on any lead to have the agent make the first call for them.
Outcome rules
runs within a minute of hang-up
- Hot_Lead / InterestedAssign to a rep now
- Meeting agreedBook it on your calendar
- "Send me details"WhatsApp or email the template
- "Call me kal shaam"Flag the callback for your team
- No answerRetry workflow calls after a gap
- Not interested / wrong personStop retries for this lead
- Any outcomeFire a webhook to your systems
Inbound
An AI receptionist that never puts callers on hold.
Route callers from the Telleo IVR to an AI agent. It answers the common questions from your script, captures who called and why, and transfers to a person when the question needs one.
Every inbound call gets the same analysis as an outbound one: an outcome, a summary and the answers captured.
The AI receptionist playbook- AI agentनमस्ते, Sunrise Academy में आपका स्वागत है। मैं आपकी क्या मदद कर सकती हूँ?Hello, welcome to Sunrise Academy. How can I help you?
- CallerNEET की weekend batch कब से start हो रही है?When does the NEET weekend batch start?
- AI agentनया weekend batch 12 October से शुरू हो रहा है। Admission के लिए counsellor से अभी बात करवा दूँ?The new weekend batch starts on 12 October. Shall I connect you to a counsellor now?
- Callerहाँ, करवा दीजिए।Yes, please.
- AI agentएक second, मैं आपको counsellor से जोड़ रही हूँ।One second, I'm connecting you to a counsellor.
Handover
Your people take over at the right moment.
The agent qualifies. Your team closes. Every agent has handoff numbers and rules for when to use them.
- Live transfer while the caller is still on the line, after a short bridge line.
- Or assign the hot lead to a rep the moment the call ends, with the summary and answers attached.
- Meetings the caller agreed to are booked on your booking page automatically.
- Callback requests are flagged on the call, with the caller's own words in the transcript.
Transferring to Counselling desk
Live transfer · a short bridge line, then your desk picks up
Name
Rahul Sharma
Class
11th · CBSE
Batch
Weekend
Budget
Asked for instalments
“एक second, मैं आपको हमारे senior counsellor से जोड़ रही हूँ।”
Guardrails
Safe to leave running unattended.
An AI that calls your customers needs limits it can't talk its way past. These are built into every account.
No balance, no dialling
Calls stop before a bill can run away. Top up and they resume.
Daily call cap
500 calls a day by default, set to whatever your team can follow up.
Duplicate protection
A lead can't be dialled twice by accident in the same 30 seconds.
Skips assigned leads
Workflow calls leave alone leads that a rep already owns.
Maximum call length
6 minutes by default per agent, so a runaway call can't run up minutes.
Idle hang-up
If the line goes quiet, it nudges twice, then ends the call politely.
Voicemail aware
A call where nobody really spoke is marked Incomplete, never Not interested.
Stops on no
Not interested or wrong person? Your rules stop automated retries to that lead.
How it sounds
Everyday phone Hindi, Indian English and Hinglish. 80+ voices, correct grammar and honorifics.
Learn moreHow you build it
Opening line, questions, outcomes and handover rules. Drafted from a short brief.
Learn moreHow you check it
Every call gets a green, amber or red health verdict with the reason.
Learn moreSample conversations on this page are illustrative, with fictional businesses.
Frequently asked questions
How quickly does Telleo call a new lead?+
When a workflow starts the call as the lead arrives, the first call typically goes out in about a minute. Bulk campaigns work through a list at the pace your daily cap allows.
Can the agent answer our incoming calls?+
Yes. An option in the Telleo IVR can hand callers to an AI agent, which answers questions from its script, captures the enquiry and transfers to a person when needed. It works through an IVR on a Telleo number; it does not plug into an IVR you run with another provider.
How does live transfer work?+
Each agent has handoff numbers. When the caller asks for a person or your script says a lead is hot, the agent says a short bridge line and the call is connected to your team, while the caller is still on the line.
What caller ID do leads see?+
Calls go out on Telleo's lines. If you want your own dedicated caller ID for AI calls, we can set up a separate AI line for your account.
How long can a call be?+
You set a maximum per agent. The default is 6 minutes, which is plenty for qualification and booking; longer consultative calls should go to your team.
Can we run AI calls and human calls side by side?+
Yes. Your team can keep calling on Exotel or Airtel IQ, or use Telleo's click-to-call on the Pro plan. The AI and your people share the same leads, outcomes and history.
Hear it on a real phone call.
Book a 20-minute demo and we'll build a first agent around your script, or ring our test line and talk to one right now.