Automotive
AI calling for car and two-wheeler dealerships
Dealers get enquiries from ads and the website, and have a service base that needs reminding every few months. Telleo calls each enquiry, books the test drive and makes the service reminder calls, so your sales and service advisors spend time with customers who are ready.
- AI agentनमस्ते सिंह जी, मैं Highway Motors से Arjun बोल रहा हूँ। आपने हमारी website पर SUV के बारे में पूछा था। क्या अभी दो मिनट बात हो सकती है?Hello Singh ji, this is Arjun from Highway Motors. You asked about an SUV on our website. Can we talk for two minutes?
- Callerहाँ, बोलो।Yes, go on.
- AI agentआप petrol देख रहे हैं या diesel?Are you looking at petrol or diesel?
- CallerDiesel, और automatic चाहिए।Diesel, and I want an automatic.
- AI agentठीक है। क्या आपकी कोई पुरानी गाड़ी है जो आप exchange करना चाहेंगे?Okay. Do you have an old car you'd like to exchange?
- Callerहाँ, एक पुरानी hatchback है।Yes, an old hatchback.
- AI agentTest drive के लिए आप showroom आना चाहेंगे, या हम गाड़ी आपके घर ले आएँ?For the test drive, would you like to come to the showroom, or shall we bring the car to your home?
- Callerघर पर ले आइए, Sunday सुबह दस बजे।Bring it home, Sunday at 10 am.
- AI agentठीक है, Sunday सुबह दस बजे घर पर test drive book हो गई है। क्या उसी समय आपकी hatchback की valuation भी करवा दें?Done, your home test drive is booked for Sunday at 10 am. Shall we have your hatchback valued at the same time?
- Callerहाँ, ठीक रहेगा।Yes, that works.
The phone problem
Where calls slip in automotive
Buyers enquire at more than one showroom
A buyer who fills a form is often talking to other dealers too. The showroom that calls back first and books a test drive has the edge.
Service reminders fall behind
Service advisors are busy with vehicles on the floor. Reminder calls for due services get made late or not at all.
Quotes go without a second call
After a showroom visit and a quote, follow-up depends on each salesperson's memory. Some quotes never get a second call.
What Telleo does
The calls your AI agents make
Call new enquiries
Meta, Google and website enquiries get a call within about a minute. The agent asks model, variant, fuel type, budget and whether there is a vehicle to exchange.
Instant lead callbackBook test drives
When the buyer agrees a day, time and place, the test drive is booked on your booking page and confirmed on WhatsApp from your approved template.
Appointment bookingService reminders
Calls customers from your service-due list and books a service slot. Pick-up and drop requests are noted for the service desk.
Appointment bookingFollow up on quotes
Buyers who took a quote get a call a few days later asking if they have decided and whether they have questions for sales.
Lead reactivationFeedback after delivery or service
A short call asks for a rating and comments. Low scores are assigned to the sales or service manager.
Feedback surveysInto your CRM
Answers worth capturing
- Model and variant of interest
- Fuel and transmission preference
- Budget range
- Vehicle to exchange, if any
- Finance needed or not
- Test drive day, time and place
- Service due and pick-up request
- Reason for not buying (quote follow-ups)
Day one
A first rollout
- 1
Connect enquiry sources
Link Meta and Google lead forms and your website form. Upload your service-due list as a CSV.
- 2
Load models and offers into the script
Add models, variants, current offers and showroom hours. Update offers every month so the agent never quotes an old scheme.
- 3
Route by outcome
Test-drive bookings go to the sales team round-robin, service bookings to the service desk, and not-interested leads stop.
- 4
Run service reminders as a campaign
Run the service-due list in a morning window each week, and re-run it later over the numbers that didn't answer.
Be careful with
- Prices, offers and exchange values change often. The agent quotes only what the script says, so keep it current or have it pass price questions to sales.
- The agent should not promise an exchange value or a finance approval. It books the evaluation or passes the lead to your finance desk.
- There is no native integration with dealer management software. Bookings reach other systems through webhooks, or your team enters them from the call log.
- DLT registration is required for commercial calling in India. Telleo registers it with you, and you choose the calling hours.
Automotive: common questions
Can the agent quote on-road prices?+
Only prices you put in the script. You can have it give a range and let sales send the exact quote; the agent can transfer the call, or the call is marked as a callback request for sales to follow up.
Can it book service appointments?+
Yes. It calls customers from your service-due list, agrees a day and time, and books it on your booking page. Pick-up requests are captured for the service desk.
Can customers call in and reach the agent?+
Yes, through an IVR menu option on a Telleo number, for example 'press 1 to book a service'. Anything the agent cannot handle can be transferred to your desk.
Do we need new phone lines?+
No. AI calls run on Telleo's lines. Your team can keep using Airtel IQ or Exotel for their own click-to-call; the AI line is separate.
Other industries
Hear it on a real phone call.
Book a 20-minute demo and we'll build a first agent around your script, or ring our test line and talk to one right now.