Insurance
AI calling for insurance brokers, agents and insurers
Insurance teams make the same three calls over and over: to new leads, to customers whose policy is about to lapse, and to customers who still owe a document. Telleo makes them, and hands anyone ready to buy or asking for advice to your licensed staff.
- AI agentनमस्ते अरोड़ा जी, मैं Kavach Insurance Brokers से Rohit बोल रहा हूँ। आपकी car insurance policy अगले हफ़्ते expire हो रही है। क्या अभी दो मिनट बात हो सकती है?Hello Arora ji, this is Rohit from Kavach Insurance Brokers. Your car insurance policy expires next week. Can we talk for two minutes?
- Callerअच्छा, मुझे याद नहीं था। हाँ, बताइए।Oh, I had forgotten. Yes, tell me.
- AI agentक्या आप इसी policy को renew करना चाहेंगे, या कुछ बदलाव सोच रहे हैं?Would you like to renew the same policy, or are you thinking of changing anything?
- CallerPremium कम हो सकता है क्या? पिछले साल कोई claim नहीं लिया।Can the premium come down? I didn't make a claim last year.
- AI agentPremium और discount के बारे में हमारे advisor सही जानकारी दे पाएँगे। क्या मैं अभी आपकी call उनसे connect कर दूँ?Our advisor can give you the right details on premium and discounts. Shall I connect you to them now?
- Callerअभी नहीं, कल सुबह करवा दीजिए।Not now, have them call tomorrow morning.
- AI agentठीक है। कल सुबह कितने बजे call करना ठीक रहेगा?Okay. What time tomorrow morning would suit you?
- Callerदस बजे के बाद।After 10.
- AI agentठीक है, मैंने note कर लिया है कि कल सुबह दस बजे के बाद बात करना ठीक रहेगा, advisor आपसे संपर्क करेंगे। Renewal की details WhatsApp पर भेज दूँ?Okay, I've noted that tomorrow after 10 am suits you, and an advisor will be in touch. Shall I send the renewal details on WhatsApp?
- Callerहाँ, भेज दीजिए।Yes, please send them.
The phone problem
Where calls slip in insurance
Lead lists are long and mixed
Leads from ads range from ready to buy to barely interested. Advisors lose hours finding the few who want a quote today.
Renewals slip past the due date
A reminder that comes too late can mean a lapsed policy and a lost customer. Renewal calls compete with new sales for the same team's time.
Paperwork holds up policies
Proposals wait on a missing document or signature. Chasing by phone is slow, and nobody tracks who was called and what they said.
What Telleo does
The calls your AI agents make
Call new leads in about a minute
Meta, Google and website leads get a call within about a minute, while the customer still remembers filling the form.
Instant lead callbackQualify interest
The agent asks the type of cover, who it is for, any current policy, and the best time for an advisor to call. Ready leads go to advisors with a summary.
Lead qualificationRenewal reminders
Calls ahead of the renewal date with the policy and due date from your list. Customers with questions are transferred to an advisor or flagged for an advisor's callback.
Payment remindersPending document follow-up
Customers are told which document is missing and, if they agree, sent your upload link on WhatsApp from an approved template.
Application follow-upReach lapsed customers
Call lapsed customers who have consented to be contacted and ask if they would like an advisor to call about renewing.
Lead reactivationFeedback after purchase or claim
A short call asks how the purchase or claim went. Low scores are assigned to a manager.
Feedback surveysInto your CRM
Answers worth capturing
- Type of cover: health, motor, life or other
- Who the cover is for
- Existing policy and insurer, if any
- Renewal intent: renew, change or not renewing
- Reason for not renewing
- Documents still pending
- Whether they want an advisor to call back
Day one
A first rollout
- 1
Upload the renewal list
Import policies due in the coming weeks as a CSV, with policy type and due date as fields the agent can mention.
- 2
Script the boundary
The agent reminds, qualifies and flags callback requests. Premiums, cover comparisons and recommendations go to licensed advisors by live transfer or callback.
- 3
Route by outcome
Customers who want to renew go to the advisor who owns the policy. Reasons for not renewing are captured for your manager. Re-run the renewal campaign later over the customers who didn't answer.
- 4
Add new-lead calls
Connect Meta and Google lead forms so new leads get a qualifying call within about a minute.
Be careful with
- The agent should not recommend, compare or quote policies. Leave advice and selling to your licensed staff, and script it to transfer the call or flag a callback request when asked.
- Only give the agent premiums or due amounts that come from your records. It repeats what it is given and does not calculate anything.
- WhatsApp sends need approved templates, and the agent sends only what the customer agreed to on the call.
- DLT registration is required for commercial calling in India. Telleo registers it with you, and you choose the calling hours.
Insurance: common questions
Can the agent sell a policy?+
No. It qualifies interest, reminds about renewals and books time with your advisors. Advice, quotes and the sale stay with your licensed team.
Can it tell customers their renewal premium?+
Only if you give it the figure as a field on the list. It reads out what you provide and does not calculate premiums.
What if a customer wants to talk to someone right away?+
Set an advisor's number for live transfer. The agent says a short bridge line and connects the call.
Can we review what the agent said?+
Every call is transcribed, and recorded when recording is on for your line (the normal setup), with a summary, a disposition and a green, amber or red call-health verdict.
Does it connect to our policy system?+
There is no native integration with policy systems. Lists come in by CSV or webhook, and outcomes can go to anything that can receive a webhook or HTTP request.
Other industries
Hear it on a real phone call.
Book a 20-minute demo and we'll build a first agent around your script, or ring our test line and talk to one right now.